Customer Service 101- What You Absolutely Need To Know
By: Samaira Kapoor
Customer service often refers to a person or a desk, which is set up to give general assistance to customers. It can be said therefore, the success of any business lies in the hands of customer service employees.
Once a customer is satisfied with the company, then company will be in good profits. It is only the customer who can put up or down the reputation of the company.
is aimed chiefly at getting customers to go to a particular business.
Once a customer has arrived or satisfied, it is important to provide him
or her with an excellent customer service experience. A good customer
experience results in repeat venture to the same business.
Providing good customer service is important to a company because it keeps their customer coming back and helps to build new customer business relationships. Every customer expects after sale service and assistance on particular product, which he or she has bought from the company.
Customer service is the most important difference between your company and competitors. Only those companies can survive who gives good customer service. For example, you visit to a bank for opening an a/c, if that bank doesn’t give good customer services like Debit-cum-ATM card, Auto Invest Account, Internet Banking, Phone Banking, Anywhere Banking, Standing instructions, Nomination facility, Doorstep service etc. then that bank will loose its customers. So it is very important to get good customer relationship.
Techniques for managing in a customer-service environment include revisiting strategy, processes, organization, motivation, and incentives, as well as conducting research to find out what the customer actually wants. Every company should understand that what a customer is looking for. One should never try to win arguments with the customers, even if you are right and the customer is wrong. These days most of the companies claim to treat customer satisfaction as an important issue.