Customer Service Industry
Focus on customer service by industry and sector
Spotlight on specific industries; Banking, Retail, Healthcare, Public Sector and more..
Looking after customers in a retail environment can be a real challenge. In this article I examine the key issues and suggest some ways to tackle them.
A real hot topic right now! Here I will be looking at how the financial sector can provide better customer care.
I believe people seeking medical care are customers and as such should be treated as such. In this section I will be looking at the world of healthcare.
Dealing with the public can be a rewarding but sometimes stressful job. I will be offering some advice to governmental workers on how they can perform their role better.
Business to Business (B2B)
Yes, customer service does and should exist in this sector! B2B customers make huge purchases or products and services and this involves millions of customers worldwide.