Customer Service Tips
Top Tips to Help You Give Better Service
I hope you find my collection of insights useful!
Tip #1 - Hire the right people
It doesn't matter how good your products are processes are if you don't have the right people serving your customers. Getting recruitment right from the start is the most important customer service tip. Look for employees who like working with people, are good at solving problems and who care for others.
Tip #2 - Make Sure Your Processes Work
Delivering excellent customer support is only possible when everything runs smoothly. Take a long, hard look at everything that happens from the moment your customer contacts you thru to delivering your product or service. Encourage feedback from customers and employees to help you improve too.
Tip #3 - Put the Customer at the Center of Everything You Do
Customer focus is more than a buzz word, it's a way of life. If you truly want to provide customer service excellence than your organization must be customer-centric.
Tip #4 - Empower Your Team
By letting your customer service reps know that they have the flexibility to fix client problems on the spot, you will not only create happy customers but happy employees too.
Tip #5 - Always go the Extra Mile
The days of customer satisfaction are long gone. We're now talking "customer delight". By going the extra mile and exceeding your customer's expectations you will achieve increased customer loyalty. Loyalty that translates into repeat sales and bigger profits.
Tip #6 - Have Fun!
Happy customers and happy employees create great relationships. Have
fun at work while delivering on your promises and your customers will
come back time after time!