Customer Service Basics
Articles, Tips & Resources
In this section you'll find some useful customer service resources.
In this useful article you will learn ten simple ways to improve your
customer service. Implement them and look out for an immediate
improvement in your customer service.
Customer Service 101- What You Absolutely Need To Know
Customer service refers to a person or a desk, which is set up to
give general assistance to customers. Success of any company or business
lies in the hand of their customers. Once a customer is satisfied with a
company, then the company will be in good profits.
Customer Service And The Human Experience
Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome.
Find out how mystery shopping can help you recognize the strong and weak points within your organization's customer support activities.
I'm often asked what customer service excellence really means. Here I aim to give a brief definition and overview.
There are many views on this subject. On this page I explain what serving customers means to me.
Here are some of my top tips to help you give better service
Caring for clients is nothing to be ashamed of. Take a look at my personal definition of customer care.
Coaching Customer Service
How a Coach Can Improve Performance
Some important points to consider when companies outsource their service operations.
A very brief outline of Frederick F. Reichheld's Ultimate Question