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Ian Miller is a customer service expert, writer, and speaker with a passion for empowering organizations to deliver exceptional customer experiences. With a wealth of experience in the customer service industry, Ian has honed his expertise in developing innovative strategies and best practices to drive customer satisfaction and loyalty.

Ian has contributed to numerous publications, sharing his insights on the latest trends, challenges, and opportunities in the realm of customer service. His articles are full of practical advice and actionable tips, making him a trusted source of knowledge for professionals seeking to elevate their customer service operations. Ian is currently the editor of CSM Magazine.

Ian’s life-long mission is to improve customer service worldwide – one customer at a time!