Skip to content
Customer Service Basics
  • Home
  • About
  • Privacy
  • Contact

Ian Miller

Ian Miller is a customer service expert, writer, and speaker with a passion for empowering organizations to deliver exceptional customer experiences. With a wealth of experience in the customer service industry, Ian's life-long mission is to improve customer service worldwide - one customer at a time!
Contact center agent on the phone

15 Examples of Positive Language in Customer Service

April 7, 2025 by Ian Miller

Creating a positive customer service experience is more than just solving problems; it’s about how you make your customers feel along the way.

Customer service professionals

What’s the Difference Between Customer Experience (CX) and Customer Service?

March 31, 2025March 11, 2024 by Ian Miller

Terms like Customer Experience (CX) and customer service are often used interchangeably. However, there are key differences. Here we’ll explore what sets CX apart from customer service.

Shop assistant serving customer in store

The Art of Giving Great Customer Service in a Retail Store

April 7, 2025December 5, 2023 by Ian Miller

When it comes to retail stores, customers want to feel valued by the staff and provided with a seamless shopping experience.

Customer Service Agent

What is Customer Service and Why It is Important?

April 7, 2025December 5, 2023 by Ian Miller

We all are very well aware of the importance of good customer service. Nevertheless, what exactly is customer service, and why is it so important for businesses?

Customer service basics

Welcome to Customer Service Basics!

April 7, 2025December 5, 2023 by Ian Miller

Welcome to Customer Service Basics, your ultimate guide to mastering the art of providing exceptional customer service!

Recent Posts

  • 15 Examples of Positive Language in Customer Service
  • What’s the Difference Between Customer Experience (CX) and Customer Service?
  • The Art of Giving Great Customer Service in a Retail Store
  • What is Customer Service and Why It is Important?
  • Welcome to Customer Service Basics!
© 2025 Customer Service Basics
  • Home
  • About
  • Privacy
  • Contact